Terms of
Service

Rockpaper Runway (“RPR”, “we”, “us”, or “our”) is an India-based growth, creative, and technology services enterprise registered under the Government of India’s Udyam Registration framework.

Udyam Registration Number: UDYAM-TN-02-0481642

Our services include:

• Performance Marketing: Paid advertising, digital strategy, campaign management, and optimisation.
• Creative Production: Branding, advertising creatives, video production, and digital content.
• Web and App Development: Website design, landing pages, e-commerce solutions, mobile applications, and custom software.
• Conversion Rate Optimisation: Customer journey analysis, experimentation, and conversion improvements.
• Data and Analytics: Performance measurement, reporting, marketing analytics, and business intelligence.
• Agentic AI Solutions Powered by YUKTAAI: Conversational AI, AI-powered search, website and WhatsApp agents, voice agents, lead qualification, customer engagement, and workflow automation.

Service availability, pricing, deliverables, and project timelines depend on individual client requirements and agreements.

Rockpaper Runway operates digital interfaces, including its website and ChatGPT plugin, allowing users to:

• Discover and explore available services.
• Understand our capabilities and solutions.
• Obtain information about potential business engagements.
• Submit project enquiries.
• Connect with our team.

No account registration is required to browse the public service catalogue or submit a standard enquiry through the ChatGPT plugin.

Information provided through these interfaces is for general informational purposes and does not constitute a binding quotation, proposal, or contractual commitment.

Users agree to access our services lawfully and responsibly.

You must not:

• Submit fraudulent, false, or misleading information.
• Attempt unauthorised access to our systems.
• Interfere with the functionality or security of our services.
• Use our platforms for unlawful purposes.
• Infringe intellectual property or privacy rights.
• Abuse automated tools or service integrations.

We reserve the right to restrict access where reasonably necessary to protect our systems, users, or business interests.

Submitting an enquiry does not automatically establish a contractual relationship with Rockpaper Runway.

Professional engagements may require a separate proposal, statement of work, or written service agreement covering:

• Project scope and deliverables.
• Fees, payment schedules, and applicable taxes.
• Timelines and milestones.
• Responsibilities and approval processes.
• Intellectual property rights.
• Confidentiality and data protection.
• Cancellation and termination provisions.

Where a separate written agreement exists, it will govern the relevant professional services and prevail over conflicting provisions of these Terms.

Rockpaper Runway may provide AI-powered services through YUKTAAI, an agentic AI technology platform.

These solutions may include:

• AI-powered customer engagement.
• Conversational website and WhatsApp agents.
• AI-powered search and recommendations.
• Voice-based sales and support agents.
• Lead qualification and follow-up automation.
• Integration with customer relationship management systems.
• Intelligent workflow automation and business process optimisation.

AI systems may process information made available by users, clients, or connected platforms to generate responses, recommendations, or automated actions.

Users acknowledge that AI-generated content may contain inaccuracies, that automated recommendations require appropriate human oversight, and that system functionality may depend on the availability and quality of connected data and third-party services.

Specific AI capabilities, service commitments, responsibilities, and data processing arrangements will be defined in the applicable client agreement.

Where YUKTAAI technology is used to process personal information, the relevant privacy disclosures and contractual data protection obligations will apply.

Prices and estimates presented through the website, ChatGPT plugin, or preliminary communications are indicative unless confirmed in a written agreement.

Final pricing depends on project requirements, complexity, service scope, and agreed deliverables.

Payment terms, applicable taxes, refund eligibility, and cancellation conditions will be governed by the relevant agreement or invoice terms.

Refunds will be provided where contractually agreed or required under applicable law.

Rockpaper Runway respects user privacy and processes personal information in accordance with applicable Indian data protection laws and other applicable legal requirements.

When users submit an enquiry, we may collect information such as their name, email address, company details, service interests, and project requirements.

We may use this information to:

• Respond to enquiries.
• Evaluate project requirements.
• Prepare proposals and communicate with prospective clients.
• Provide requested services.
• Maintain the security and functionality of our systems.
• Fulfil applicable legal obligations.

Information may be shared with authorised personnel and service providers, including technical infrastructure and AI processing providers, where necessary for the stated purposes.

Data handling practices, retention periods, and applicable individual rights are described in our Privacy Policy.

Users may contact contact@rockpaperrunway.com regarding privacy-related questions or requests.

Our services may rely on or integrate with external technologies, including OpenAI, ChatGPT, advertising platforms, analytics providers, CRM systems, cloud infrastructure, and other third-party APIs.

Each third-party service may be subject to its own terms, privacy policies, and operational requirements.

Rockpaper Runway is not responsible for disruptions or failures caused solely by independent third-party services, except where applicable law provides otherwise.

Unless otherwise indicated, Rockpaper Runway’s website content, branding, designs, text, software, and proprietary materials remain the intellectual property of Rockpaper Runway or their respective rights holders.

Users may not reproduce, distribute, modify, or commercially exploit proprietary materials without authorisation.

Ownership and licensing arrangements for client deliverables will be governed by the applicable written client agreement.

Third-party tools, platforms, and software remain subject to their respective intellectual property and licensing terms.

We recognise the importance of protecting confidential information exchanged during business engagements.

Where required, confidentiality obligations will be established through a service agreement or non-disclosure agreement.

Users should not submit passwords, sensitive credentials, confidential financial information, or other highly sensitive materials through public enquiry interfaces unless a secure and authorised method has been established.

Rockpaper Runway aims to provide professional services using commercially reasonable skill and care.

However, unless expressly agreed in writing, we do not guarantee specific advertising returns, revenue growth, lead volumes, search rankings, conversion rates, or commercial outcomes.

Results depend on several factors, including market conditions, competition, advertising budgets, platform policies, business operations, and client implementation.

Our public website, informational resources, and ChatGPT plugin are provided on an “as available” basis, subject to applicable law.

To the maximum extent permitted by applicable law, Rockpaper Runway will not be liable for indirect, incidental, special, or consequential damages arising from the use of our public website, informational resources, or ChatGPT plugin.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.

Liability arising from professional services governed by a separate agreement will be determined under that agreement and applicable law.

Rockpaper Runway may update, modify, suspend, or discontinue website features, plugin functionality, and publicly listed services when reasonably necessary.

We do not guarantee uninterrupted or error-free access to our digital platforms.

We may revise service descriptions and capabilities to reflect technological developments and changes to our offerings.

We may restrict or terminate access to our public digital services if users violate these Terms, misuse the platform, or create security or legal risks.

Termination of public platform access does not automatically terminate an existing client service agreement.

We may revise these Terms periodically to reflect changes in business operations, technology, services, or applicable laws.

Updated Terms will be published on our website with a revised effective date.

Continued use of our services after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable mandatory laws and jurisdictional requirements, disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable Indian law.

For enquiries concerning our services, these Terms, privacy matters, or the ChatGPT plugin, please contact:

For additional information about the processing and protection of personal information, please refer to our Privacy Policy.